Privacy Policy & Cookie Policy
Last updated: 09/08/2023
KB Gutter Cleaning operate as a sole-trader business in the United Kingdom.
Our Contact Details:
KB Gutter Cleaning
21, Harper Fold Road, Radcliffe, M26 3RU
T: 0161 218 8878 M:07815964120
E: KBGutterCleaning@outlook.com
Our Privacy Policy
This Privacy Policy outlines how KB Gutter Cleaning ("we", "us", or "our") processes and protects customer data collected during enquiries, bookings, and remarketing activities. It explains how we handle personal information, the purposes for which we use it, and the rights of individuals regarding their data. By using our services or engaging with us, you consent to the practices described in this policy.
Information We Collect
When customers enquire with us or book our services, we collect the following information:
Name
Email address
Home address
Contact telephone number
How We Use Customer Data
We collect and process customer data for the following purposes:
Quoting and Providing Services: The information provided allows us to prepare and deliver accurate quotations for our services. It also enables us to carry out the requested services efficiently and effectively.
Data Keeping: We maintain relevant customer data for administrative and record-keeping purposes. This includes transaction history, communication records, and service details.
Communication: We may use customer contact information to communicate about ongoing or upcoming projects, appointments, and related matters.
Data Retention
We retain customer data for a period of one year from the date of collection, unless otherwise discussed and agreed with the customer. After one year, customer data is securely disposed of, unless explicit consent has been provided for further retention.
Remarketing
With explicit consent from the customer, we may retain customer information beyond the one-year period for remarketing purposes. This enables us to contact customers about future services, promotions, or offers that may be of interest to them.
Data Security
We are committed to protecting customer data and have implemented appropriate technical and organizational measures to ensure its security. We use industry-standard encryption protocols to safeguard data during transmission and secure storage practices to protect data at rest.
Individual Rights
Customers have the following rights regarding their personal data:
Right to access: You can request access to the personal data we hold about you.
Right to rectification: You can request corrections to any inaccuracies in your data.
Right to erasure: You can request the deletion of your data under certain circumstances.
Right to restrict processing: You can request restrictions on how we process your data.
Right to data portability: You can request your data to be provided in a machine-readable format.
Right to object: You can object to the processing of your data for certain purposes.
Our Cookie Policy
Last updated: 09/08/2023
This Cookie Policy explains how KB Gutter Cleaning ("we", "us", or "our") uses cookies and similar technologies on our website www.kbguttercleaning.co.uk (the "Website"). By using the Website, you consent to the use of cookies as described in this policy.
What are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website's owners and third parties.
How We Use Cookies
We use cookies for a variety of purposes, including:
Essential Cookies: These cookies are necessary for the operation of our Website. They enable you to navigate the site and use its features.
Performance and Analytics Cookies (Google Analytics): These cookies help us analyze how visitors use our Website. We use Google Analytics to collect and process data about your use of the site, including your IP address. Google Analytics may also set cookies on your browser to track your interactions with the Website. The information collected is used to improve the content, user experience, and performance of our site. For more information on how Google Analytics processes data, please visit Google's Privacy & Terms Site.
Targeting and Advertising Cookies (Google Ads): These cookies are used to deliver content that is more relevant to you and your interests. We use Google Ads to display targeted advertisements based on your browsing behavior on our Website. Google Ads may set cookies on your browser to track your interactions with the ads. For more information on how Google Ads processes data, please visit Google's Privacy & Terms Site.
Types of Cookies We Use
Session Cookies: These cookies are temporary and are erased when you close your browser.
Persistent Cookies: These cookies remain on your device for a longer period, even after you close your browser.
Third-Party Cookies
We may also allow Google Analytics and Google Ads to set cookies on our Website for analytics and advertising purposes, as described above. You can manage your preferences for third-party cookies through your browser settings or directly on the relevant third-party website.
Your Cookie Choices
Upon your first visit to our Website, you will be presented with a banner that provides you with the option to consent to our use of cookies, including Google Analytics and Google Ads cookies. By continuing to use our Website and not disabling cookies in your browser settings, you are consenting to our use of cookies in accordance with this Cookie Policy.
Updates to this Policy
We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. When we update this policy, we will revise the "Last updated" date at the top of the page.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at kbguttercleaning@outlook.com.
Conclusion
This GDPR-compliant Cookie Policy provides you with a clear understanding of how we use cookies on our Website, considering our status as a UK-based company and our use of Google Analytics and Google Ads. It is important to review this policy regularly to stay informed about how we are using cookies in compliance with GDPR and UK regulations.